Refund Policy

for Retreats, Training, Workshops, Programs, and Virtual Yoga Studio Memberships

Our offerings include a mix of in-person and online experiences, including classes, teacher trainings, retreats, immersions, workshops, and programs.

Each of these requires time, energy, and preparation from our team. For this reason, our refund policies vary depending on the format.

We encourage you to read through the details carefully before signing up, so you have a clear understanding of the commitment you’re making. We intend to keep this process simple and respectful—for you, for us, and for the community we serve.

1. Refund Policy for Digital Memberships (App / Website Access) for Practice With Clara

  • Free Trial
    • If a free trial is offered, details will be shown at checkout.
    • One trial per person unless otherwise noted.
  • Billing & Auto-Renew
    • After your trial ends, your plan renews automatically at the posted rate.
    • Taxes may apply based on your region.
  • Cancellation
    • Cancel anytime from your account settings.
    • Cancel at least 24 hours before your renewal date to avoid the next charge.
  • Refunds
    • Non-refundable and non-prorated once a billing cycle begins.
    • After canceling, you’ll keep access until the end of your paid term.
  • Quick Summary
    • Cancel before your next billing date.
    • No refunds or partial credits will be issued once the cycle begins.

2.Refund Policy for On-Demand Courses, Trainings & Digital Downloads

  • Instant Access
    • Can be accessed immediately after purchase.
  • Refunds
    • All sales are final once access is granted.
    • No refunds or exchanges.

 

3. Refund Policy for Retreats & In-Person Events

Unless otherwise stated on the event page:

  • Cancel 3+ months before → Forfeit deposit
  • Cancel 2–3 months before → Forfeit 50% of balance.
  • Cancel within 6 weeks → Forfeit full amount.

Payment Plans

If offered, you’re responsible for completing all scheduled payments.

 

4. Refund Policy for Trainings & Workshops

Standard cancellation policy:

  • Cancel 3+ months before → Forfeit deposit
  • Cancel 2–3 months before → Forfeit 50% of balance.
  • Cancel within 6 weeks → Forfeit full amount.

Payment Plans

If offered, you’re responsible for completing all scheduled payments.

 

5. Refund Policy on How to Request Support

Virtual Studio (Practice with Clara)

  • Visit our Support Page for more information about memberships and livestream classes with Clara. 

Trainings (Train with Clara) 

For all questions or inquiries about an upcoming training or workshop, email: info@clararobertsoss.com 

Retreats & In-Person Events 

For all questions or inquiries about an upcoming retreat, email: admin@clararobertsoss.com